Service Delivery Policy

1. Overview

This Service Delivery Policy explains how AANAAWASH ("Annawash", "we", "our", or "us") delivers car wash and vehicle care services to our customers. It covers our service process, scheduling, estimated timelines, service area, and what you can expect when you use our services.

2. Service Location

Our primary service facility is located at:

All services listed on our website are performed at our facility unless otherwise communicated. Customers are required to bring their vehicles to our location for service.

3. Service Area

We serve customers across Tamil Nadu. While our facility is based in Oggiyamduraipakkam, Chennai, customers from any city or district in Tamil Nadu are welcome to avail our services by visiting our location. Our primary service locations include Chennai, Coimbatore, Madurai, Trichy, Salem, Tirunelveli, Erode, Vellore, Thoothukudi, Thanjavur, Dindigul, and Kanchipuram, among others.

For inquiries about service availability in your specific area, please contact us at +91 74747 48585.

4. Booking and Scheduling

You can book a service through the following channels:

• Phone: Call us at +91 74747 48585
• Email: Send a request to getinfo@Annawash.shop
• Website: Submit an inquiry through the contact form on our website
• Walk-in: Visit our facility directly during working hours

Appointments are subject to availability. We recommend booking in advance, especially during weekends and holidays. Walk-in customers will be served on a first-come, first-served basis, subject to availability.

5. Working Hours

Our facility operates during the following hours:

• Monday to Sunday: 8:00 AM - 8:00 PM
• Public Holidays: We may have modified hours on major public holidays. Please contact us to confirm availability.

6. Estimated Service Timelines

The following are approximate timelines for each service. Actual duration may vary based on vehicle size, condition, and specific requirements:

These are estimated timelines. We will inform you of the expected completion time when you drop off your vehicle.

7. Service Process

Our standard service delivery process is as follows:

• Step 1 - Booking: Schedule your service via phone, email, website, or walk-in.
• Step 2 - Vehicle Drop-off: Bring your vehicle to our facility at the scheduled time. Our team will inspect the vehicle and confirm the service details and pricing with you.
• Step 3 - Service Execution: Our trained team will perform the requested service using professional-grade equipment and cleaning products.
• Step 4 - Quality Check: After service completion, a quality check is performed before the vehicle is returned.
• Step 5 - Vehicle Pickup: You will be notified when your vehicle is ready for pickup. Payment is due at the time of pickup unless otherwise agreed.

8. Payment Methods

We accept the following payment methods:

• Cash
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank transfer / NEFT / IMPS
• Debit and credit cards (subject to availability of POS terminal)

Payment is due upon completion of the service unless an advance payment arrangement has been made.

9. Service Limitations

Please note the following limitations:

• Service results may vary depending on the vehicle's condition, age, and type of contamination.
• We do not guarantee the removal of all stains, scratches, or imperfections.
• Ceramic coating provides a protective layer but does not make the vehicle scratch-proof or damage-proof.
• Service timelines are estimates and may be affected by workload, weather, or vehicle condition.

10. Customer Communication

We will communicate with you regarding your service through the phone number and/or email address you provide at the time of booking. Please ensure your contact details are accurate so we can reach you for updates, completion notifications, and any questions about your vehicle.

11. Changes to This Policy

We reserve the right to update this Service Delivery Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

For any questions regarding this Service Delivery Policy, please contact us: