1. Overview
At AANAAWASH ("Annawash", "we", "our", or "us"), we strive to ensure customer satisfaction with every service we provide. This Refund & Cancellation Policy outlines the terms under which refunds or service cancellations may be processed. Please read this policy carefully before availing any of our services.
2. Cancellation by Customer
You may cancel or reschedule a booked service under the following conditions:
- More than 2 hours before the scheduled appointment: Cancellation is accepted with no charges. If any advance payment was made, it will be refunded in full.
- Less than 2 hours before the scheduled appointment: We will make reasonable efforts to accommodate your cancellation. However, a cancellation fee of up to 20% of the service cost may apply, depending on the circumstances.
- No-show (failure to arrive at the scheduled time): If you do not arrive or inform us about a cancellation, any advance payment may be forfeited.
To cancel or reschedule, please contact us at +91 74747 48585 or email getinfo@Annawash.shop.
3. Cancellation by Annawash
In rare circumstances, we may need to cancel or reschedule a service due to:
- Unforeseen equipment failure or maintenance
- Severe weather conditions that affect service quality
- Staff unavailability due to emergencies
In such cases, we will notify you as soon as possible and offer to reschedule at a mutually convenient time. If rescheduling is not possible, any advance payment will be refunded in full.
4. Refund Eligibility
Refunds may be issued under the following circumstances:
- Service not provided: If you have made an advance payment and the service was not delivered for any reason attributable to Annawash, you are eligible for a full refund.
- Service quality concern: If you are dissatisfied with the quality of service, please notify us within 24 hours of service completion. We will review your concern and may offer a re-service or a partial refund at our discretion, after inspecting the vehicle.
- Overcharge: If you were charged more than the agreed-upon amount, the excess amount will be refunded promptly.
5. Non-Refundable Situations
Refunds will generally not be issued in the following situations:
- The service has been fully completed and the customer accepted the vehicle at the time of delivery without raising any concerns.
- Dissatisfaction reported more than 24 hours after service completion.
- Issues arising from pre-existing vehicle conditions (old paint damage, deep scratches, permanent stains) that were communicated to the customer before the service began.
- Customer-requested modifications or add-ons that were agreed upon during the service.
6. Refund Process
If you are eligible for a refund:
- Contact us at +91 74747 48585 or email getinfo@Annawash.shop with your service details and reason for the refund request.
- Our team will review your request within 2-3 business days.
- If approved, the refund will be processed within 7-10 business days to the original payment method.
- For cash payments, refunds will be provided in cash at our facility or via bank transfer, as mutually agreed.
7. Dispute Resolution
If you are not satisfied with the outcome of a refund request, you may escalate the matter by:
- Sending a detailed written complaint to getinfo@Annawash.shop
- Visiting our office at the address below to discuss the matter in person
We are committed to resolving all disputes fairly and in good faith. If a resolution cannot be reached, the matter shall be subject to the jurisdiction of the courts in Chennai, Tamil Nadu, as per Indian law.
8. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
For any questions regarding this Refund & Cancellation Policy, please contact us: